Description

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.

 

Pathways Information

Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

 

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.?

 

Target Group

This skill set is for those tourism, travel and hospitality industry personnel with frontline customer service skills who require customer service management skills.

 

Suggested words for Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of quality customer service in the tourism, travel and hospitality industry.

 

Mapping	Notes	Date
Supersedes SITSS00010 - Customer Service Management	Updated to meet Standards for Training Packages	02/Mar/2016

Package Rules

Unit code	Unit title
SITXCCS007	Enhance the customer service experience
SITXCCS008	Develop and manage quality customer service practices
SITXCOM005	Manage conflict