This unit describes the skills and knowledge required to prepare, conduct and review a telemarketing campaign, which may involve both inbound and outbound calling.
It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge, and who may provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Stakeholder Relations – Customer Engagement
New Assessment Criteria and Definitions (in MS Word Format)
New Evidence Document (in MS Word Format)
Instructor Workbook/Guide (in MS Word Format)
Learner Workbook (in MS Word Format)
Learner Guide (in MS Word Format)
New Improved Session Plan (in MS Word Format)
PowerPoint presentation
Assessment Matrix (Mapping Document)
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