Unit Mapping Information
Supersedes and is equivalent to BSBMGT617 Develop and implement a business plan.
Supersedes but is not equivalent to:
BSBCUE604 Develop and maintain a service level strategy
BSBCUE606 Forecast and plan using customer engagement traffic information analysis
BSBMGT618 Develop an engagement centre business plan.
Application
This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.
The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence – Business Operations
Contains the following documents
Assessment Matrix (Mapping Document)
Assessor Workbook
Cover Sheet
Learner Guide
Learner Evidence
Learner Workbook
Statement of Validation
Session Plan
PowerPoint
NEW Supporting Documents
Contextualisation Guide
Training and Assessment Strategy Template
Student Validation Survey
Work Placement Logbook Template
Workplace Documentation Template
Workplace Evidence Template
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