BSBWOR201 Manage personal stress in the workplace (Release 1) classroom package (SUPERSEDED BY BSBPEF201)

$599.00 AUD Price excludes GST


Superseded by BSBPEF201 Support personal wellbeing in the workplace

Application

This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment.

It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • New Assessor Workbook/Guide (in MS Word Format)

  • New Cover Sheet

  • Learner Guide  (in MS Word Format)

  • New Learner Evidence Document

  • Learner Workbook (in MS Word Format)

  • New Observation and Demonstration Checklists

  • New Session Plan (in MS Word Format)

  • PowerPoint presentation

For more information please contact us on sarah@rtomaterials.com.au