Application
This unit describes the skills and knowledge required to appropriately respond to the individual needs of customers or clients with disability, to maximise equal access to provided products or services.
This unit applies to front line personnel in service providers who interact with customers or clients with disabilities. Those undertaking this unit would work autonomously in a range of contexts whilst performing specific tasks, with supervisors available as an escalation point, if required.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Cross Sector Skill
Contains the following documents
Assessment Matrix (Mapping Document)
Assessor Workbook
Introduction to unit
Learner Guide
Learner Evidence
Learner Workbook
Statement of Validation
Session Plan
PowerPoint
NEW Supporting Documents
Contextualisation Guide
Training and Assessment Strategy Template
Student Validation Survey
Work Placement Logbook Template
Workplace Documentation Template
Workplace Evidence Template
For more information please contact us on sarah@rtomaterials.com.au