This unit describes the skills and knowledge required to identify customer accounts which have outstanding payments and negotiate agreements that are monitored for compliance or further action.
It applies to individuals who may use a range of organisational and negotiation skills to plan, manage and monitor their work. This unit may be adapted to meet a range of debt recovery and debt management job roles.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Credit management
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to FNSCRD405A - Manage overdue customer accounts | Updated to meet Standards for Training Packages Rewritten and clarified performance criteria | 24/Mar/2015 |
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