FNSCUS402 Resolve disputes (Release 1)

$599.00 AUD Price excludes GST

 

Application

This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.

It applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Mapping Notes Date
Supersedes and is equivalent to FNSCUS402A - Resolve disputes Updated to meet Standards for Training Packages  25/Mar/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Supporting documents:
    • Contextualisation guide
    • Training and assessment strategy (TAS)
    • RTO Materials statement of validation
    • Student validation survey
    • Work placement logbook
    • Workplace documentation
    • Workplace evidence

 

For more information please contact us on sarah@rtomaterials.com.au