This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
It applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to FNSCUS402A - Resolve disputes | Updated to meet Standards for Training Packages | 25/Mar/2015 |
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