This unit describes the skills and knowledge required to apply customer service skills and process financial services transactions in non-financial services organisations that act as an agency, particularly in rural and remote areas.
It applies to individuals who, within their level of responsibility, use clear communication skills to provide up-to-date and accurate information and follow procedures to process transactions.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Financial retail services
| Mapping | Notes | Date |
|---|---|---|
| Supersedes and is equivalent to FNSRTS301A - Provide customer service in a retail agency | Updated to meet Standards for Training Packages | 24/Mar/2015 |
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