ICTICT209 Interact with ICT clients (Release 1) (Pre-Order)

$599.00 AUD Price excludes GST

Application

This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner.

It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Sector

General ICT

 

Mapping Notes Date
Supersedes and is equivalent to ICAICT209A - Interact with ICT clients Updated to meet Standards for Training Packages.  24/Mar/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation

 

For more information please contact us on sarah@rtomaterials.com.au