This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution.
It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Systems administration and support
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to ICASAS202A - Apply problem-solving techniques to routine IT malfunctions | Updated to meet Standards for Training Packages. Minor edit to the competency title. | 24/Mar/2015 |
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