ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions (Release 1) (Pre-Order)

$599.00 AUD Price excludes GST

Application

This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution.

It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Sector

Systems administration and support

 

Mapping Notes Date
Supersedes and is equivalent to ICASAS202A - Apply problem-solving techniques to routine IT malfunctions Updated to meet Standards for Training Packages. Minor edit to the competency title.  24/Mar/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation

 

For more information please contact us on sarah@rtomaterials.com.au