ICTSAS204 Record client support requirements (Release 1) (Pre-Order)

$599.00 AUD Price excludes GST

Application

This unit describes the skills and knowledge required to record, prioritise and escalate client support requests.

It applies to frontline technical support individuals who provide information and communications technology (ICT) client support in a small or large office environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Sector

Systems administration and support

 

Mapping Notes Date
Supersedes and is equivalent to ICASAS204A - Record client support requirements Updated to meet Standards for Training Packages  24/Mar/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation

 

For more information please contact us on sarah@rtomaterials.com.au