This unit describes the skills and knowledge required to record, prioritise and escalate client support requests.
It applies to frontline technical support individuals who provide information and communications technology (ICT) client support in a small or large office environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Systems administration and support
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to ICASAS204A - Record client support requirements | Updated to meet Standards for Training Packages | 24/Mar/2015 |
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