This unit describes the skills required to use complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff. It includes preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.
This unit applies to those working in generalist and specialist roles within the public sector.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work autonomously with management responsibilities performing complex tasks, in a range of familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
General
| Mapping | Notes | Date |
|---|---|---|
| Supersedes and is equivalent to PSPGOV512A - Use complex workplace communication strategies | Unit code updated. Content and formatting updated to comply with the new standards. All PC transitioned from passive to active voice. Assessment Requirements created drawing upon specified assessment information from superseded unit. | 06/Mar/2016 |
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