Application

This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to community pharmacy customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems.

This unit applies to pharmacy assistants who work under supervision, with guidance from more experienced team members, and ultimately under the supervising pharmacist. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Competency Field

Client and Customer Service

Unit Sector

Community Pharmacy

Contains the following documents

• Assessment Matrix (Mapping Document)
• New Assessor Workbook/Guide (in MS Word Format)
• New Cover Sheet
• Learner Guide  (in MS Word Format)
• New Learner Evidence Document
• Learner Workbook (in MS Word Format)
• New Observation and Demonstration Checklists
• New Session Plan (in MS Word Format)
• PowerPoint presentation

For more information please contact us on sarah@rtomaterials.com.au