Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on specialised products and services to customers.

It covers the application of specialised product knowledge to provide advice to customers and other sales staff, with regard to specific product features, technical characteristics, warranties and prices. It also includes the provision of information on organisation services and repairs.

Application of the Unit

This unit applies to experienced frontline sales staff working in a retail environment.

Contains the following documents

• New Assessment Criteria and Definitions (in MS Word Format)
• New Evidence Document  (in MS Word Format)
• Instructor Workbook/Guide (in MS Word Format)
• Learner Workbook (in MS Word Format)
• Learner Guide  (in MS Word Format)
• New Improved Session Plan (in MS Word Format)
• PowerPoint presentation
• Assessment Matrix (Mapping Document)

For more information please contact us on sarah@rtomaterials.com.au