This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
| Mapping | Notes | Date |
|---|---|---|
| Supersedes SIRXSLS002A - Advise on products and services | • Not Equivalent • Unit updated to meet Standards for Training Packages • Competency field changed to Product Knowledge (PDK) • Significant change to the expression of Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. | 30/Mar/2016 |
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