This unit describes the performance outcomes, skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.
It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.
This unit applies to senior sales personnel.
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to SIRXSLS004A - Build relationships with customers | 13/Jun/2012 |
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