SITHACS303 Provide accommodation reception services (Release 1) (SUPERSEDED BY SITHACS008)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.

 

Application of the Unit

This unit applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests.

 

Mapping Notes Date
Supersedes and is equivalent to SITHACS001B- Provide accommodation reception services Prerequisite units removed. Minor adjustments to expression of content to streamline and improve unit.  17/Jan/2013
Is superseded by and equivalent to SITHACS008 - Provide accommodation reception services • Equivalent •Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au