This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.
This unit applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests.
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to SITHACS001B- Provide accommodation reception services | Prerequisite units removed. Minor adjustments to expression of content to streamline and improve unit. | 17/Jan/2013 |
Is superseded by and equivalent to SITHACS008 - Provide accommodation reception services | • Equivalent •Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
For more information please contact us on sarah@rtomaterials.com.au