This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
This unit applies to all tourism sectors and many people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other individual units.
This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information.
Mapping | Notes | Date |
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Is superseded by and equivalent to SITTIND001 - Source and use information on the tourism and travel industry | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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