SITTTSL001 Operate online information systems (Release 1)

$599.00 AUD Price excludes GST

Application

This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.

The unit applies to any tourism, travel, hospitality, or events industry sector. The online system used will vary according to the organisation and industry sector but can include the internet, and any internal or external information database.

This unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and those individuals who work with very little independence under close supervision would also use this skill.

This includes visitor information officers, travel consultants, tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservation sales agents.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

 

Competency Field

Tourism Sales and Operations

 

Unit Sector

Tourism

 

Mapping Notes Date
Supersedes and is equivalent to SITTTSL201 - Operate an online information system •Equivalent • Unit updated to meet the Standards for Training Packages. •Title changed to plural.  02/Mar/2016

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation

 

For more information please contact us on sarah@rtomaterials.com.au