This unit describes the performance outcomes, skills and knowledge required to access information on tourism, hospitality or events products to fulfil any sales or operational need. It requires the ability to identify product information sources and to interpret specific details of the products.
Tourism personnel selling travel insurance to a retail client must meet the requirements of the Financial Services Reform Act (2001). Sales personnel must complete a course delivered by the insurance provider in order to interpret provisions of the insurance policy.
The product can include any international or domestic product sold by any tourism, hospitality or event organisation. The breadth and depth of product knowledge and its application will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of products but focuses on the ability to collect and interpret information.
The unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a fundamental tourism industry function and those individuals who work with very little independence under close supervision would also use this skill.
This includes visitor information officers, retail travel consultants, corporate consultants, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, reservations sales agents.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTTSL002 - Access and interpret product information | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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