This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice about international destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.
International destinations and products can include any sold by any tourism or travel organisation. Travel and tourism operators such as retailers and tour wholesalers can specialise in one international destination or cover multiple destinations.
The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, wholesale operations consultants, account managers for professional conference organisers, event coordinators, tour managers and reservations sales agents.
Mapping | Notes | Date |
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Is superseded by and equivalent to SITTTSL003 - Provide advice on international destinations | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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