This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, hospitality or event products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is found in other units.
The product can include any international or domestic product sold by any tourism, hospitality or event organisation.
The organisation could be a principal (the supplier) or an agent selling products and services on behalf of the principal. The sale may be made for a single product or service or multiple products and services making up a complete product or service package or itinerary.
This unit applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents and owner–operators of small tourism organisations.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTTSL005 - Sell tourism products and services | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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