This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer product requirements, request and confirm these with suppliers and administer all bookings through to finalisation.
The unit does not cover the skills required to receive and process an incoming reservation by a supplier which are covered in SITTTSL305 Process reservations.
Many tourism, hospitality and event organisations make these business to business supply bookings for products on behalf of their customer. For example, the booking may be from a retail travel agency to a tour wholesaler, from an inbound tour operator to a coach company and from a tour wholesaler to a hotel.
The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTTSL008 - Book supplier products and services | •Equivalent • Unit updated to meet the Standards for Training Packages. • Title changed to better reflect coverage of the unit. | 02/Mar/2016 |
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