SITXCCS008 Develop and manage quality customer service practices (Release 1) (SUPERSEDED BY SITXCCS016)

$599.00 AUD Price excludes GST


Superseded by SITXCCS016 Develop and manage quality customer service practices

Application

This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.

The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions.

This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • New Assessor Workbook/Guide (in MS Word Format)

  • New Cover Sheet

  • Learner Guide  (in MS Word Format)

  • New Learner Evidence Document

  • Learner Workbook (in MS Word Format)

  • New Observation and Demonstration Checklists

  • New Session Plan (in MS Word Format)

  • PowerPoint presentation

  • Supporting documents:

    • Contextualisation guide

    • Training and assessment strategy (TAS)

    • RTO Materials statement of validation

    • Student validation survey

    • Work placement logbook

    • Workplace documentation

    • Workplace evidence

For more information please contact us on sarah@rtomaterials.com.au