This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
This unit applies to a range of tourism, travel, hospitality, event, entertainment and cultural sectors.
It applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks.
Mapping | Notes | Date |
---|---|---|
Is superseded by and equivalent to SITXCCS002 - Provide visitor information | • Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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