SITXCCS201 Provide visitor information (Release 1) (SUPERSEDED BY SITXCCS002)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.

 

Application of the Unit

This unit applies to a range of tourism, travel, hospitality, event, entertainment and cultural sectors.

It applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCCS002 - Provide visitor information • Equivalent • Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au