This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems.
This unit applies to all tourism, travel, hospitality and event sectors.
The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.
This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.
Mapping | Notes | Date |
---|---|---|
Is superseded by and equivalent to SITXCCS003 - Interact with customers | • Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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