SITXCCS301 Provide lost and found services (Release 1) (SUPERSEDED BY SITXCCS004)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost and found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation.

 

Application of the Unit

This unit applies to all tourism, travel, hospitality and event sectors.

This unit mainly applies to frontline operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and individuals who work with very little independence under close supervision would also use this skill.

It applies to a range of people, including club, hotel and venue receptionists, hotel porters and customer service personnel within attractions and event facilities.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCCS004 - Provide lost and found services • Equivalent • Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au