This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost and found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation.
This unit applies to all tourism, travel, hospitality and event sectors.
This unit mainly applies to frontline operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and individuals who work with very little independence under close supervision would also use this skill.
It applies to a range of people, including club, hotel and venue receptionists, hotel porters and customer service personnel within attractions and event facilities.
Mapping | Notes | Date |
---|---|---|
Is superseded by and equivalent to SITXCCS004 - Provide lost and found services | • Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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