SITXCCS501 Manage quality customer service (Release 1) (SUPERSEDED BY SITXCCS008)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.

 

Application of the Unit

This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.

It applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCCS008 - Develop and manage quality customer service practices • Equivalent • Unit updated to meet the Standards for Training Packages.• Title changed to better reflect content and intent of unit.  02/Mar/2016

 

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au