This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.
This unit applies to all tourism, travel, hospitality and event sectors.
All personnel at all levels use this skill in the workplace during the course of their daily activities.
Mapping | Notes | Date |
---|---|---|
Is superseded by and equivalent to SITXCOM002 - Show social and cultural sensitivity | • Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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