SITXCOM201 Show social and cultural sensitivity (Release 1) (SUPERSEDED BY SITXCOM002)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.

 

Application of the Unit

This unit applies to all tourism, travel, hospitality and event sectors.

All personnel at all levels use this skill in the workplace during the course of their daily activities.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCOM002 - Show social and cultural sensitivity • Equivalent • Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au