SITXCOM401 Manage conflict (Release 1) (SUPERSEDED BY SITXCOM005)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.

 

Application of the Unit

This unit applies to all tourism, travel, hospitality and event sectors.

The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCOM005 - Manage conflict • Equivalent • Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au