This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and to conduct structured performance appraisals and formal counselling sessions.
This unit applies to all tourism, travel, hospitality and event sectors.
It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
Mapping | Notes | Date |
---|---|---|
Is superseded by and equivalent to SITXHRM006 - Monitor staff performance | • Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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