This unit involves the skills and knowledge required to coordinate quality customer service in accordance with relevant regulations.
It includes planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring, adjusting and reporting customer service.
Work is performed under general supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to TLII4001A - Coordinate quality customer service | Updated to align with the Standards for Training Packages. | 18/Oct/2015 |
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