This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.
These units of competency provide credit towards a range of qualifications, including:
Customer Engagement staff.
| Mapping | Notes | Date |
|---|---|---|
| Supersedes and is equivalent to BSBSS00002 - Basic Contact Centre Operations Skill Set | Updated to meet Standards for Training Package. Title changed to reflect industry practice | 24/Mar/2015 |
BSBWHS201 Contribute to health and safety of self and others
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU111 Operate a personal digital device
