Description

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

• Have direct contact with clients
• Identify presenting needs
• Refer to appropriate services and support.

 

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

 

Mapping	Notes	Date
Is superseded by CHC32015 - Certificate III in Community Services	This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to core units. Change in packaging rules.	05/Aug/2015

 

Package Rules

13 units are required for award of this qualification including:

8 core units

5 elective units

A wide range of elective units is available, including:

• Group A electives, recommended as a foundation for community services work
• Group B electives, recommended as a foundation for community development work
• Other relevant electives listed below
• Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
• Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing