SIR10112 Certificate I in Retail Services (Release 2) (SUPERSEDED BY SIR10116)

$1995 AUD Price excludes GST


This qualification provides the skills and knowledge for an individual to commence work in the retail industry.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide customer service in a retail store
  • organise and maintain work areas.

Possible job titles 

  • customer service assistant
  • point-of-sale operator



Mapping Notes Date
Supersedes and is equivalent to SIR10107 - Certificate I in Retail Services   12/Jun/2012

Package Rules

5 units must be completed:

3 core units

2 elective units:

  • a minimum of 1 unit must be selected from the elective unit list below
  • 1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.