SIR20212 Certificate II in Retail Services (Release 2) (SUPERSEDED BY SIR20216)

$5585 AUD Price excludes GST


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

Possible job titles 

  • sales assistant
  • customer service assistant


Mapping Notes Date
Supersedes and is equivalent to SIR20207 - Certificate II in Retail   12/Jun/2012
Is superseded by SIR20216 - Certificate II in Retail Services • Not Equivalent • Number of units for completion reduced from 14 to 12 units; core reduced by 1 unit; electives reduced by 1 unit. • Packaging rules simplified.  30/Mar/2016

Package Rules

14 units must be completed:

8 core units

6 elective units:

  • a minimum of 3 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.