Unit Mapping Information
Supersedes and is equivalent to BSBCUS301 Deliver and monitor a service to customers.
Supersedes but is not equivalent to:
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBEDU303 Assist with the provision of international education information
BSBINT303 Organise the importing and exporting of goods
BSBINT304 Assist in the international transfer of services
BSBSLS407 Identify and plan sales prospects.
Application
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence – Business Operations
Contains the following documents
Assessment Matrix (Mapping Document)
Assessor Workbook
Introduction to unit
Learner Guide
Learner Evidence
Learner Workbook
Statement of Validation
Session Plan
PowerPoint
NEW Supporting Documents
Contextualisation Guide
Training and Assessment Strategy Template
Student Validation Survey
Work Placement Logbook Template
Workplace Documentation Template
Workplace Evidence Template
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