This unit describes the skills and knowledge required to research and analyse information to determine the debtor and debt settlement status of individuals or parties such as companies or associations, negotiate with debtors and collect debt.
It applies to individuals who perform debt collection functions within organisations of any size or location.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Mercantile agents
| Mapping | Notes | Date |
|---|---|---|
| Supersedes and is equivalent to FNSMCA301A - Collect debts | Updated to meet Standards for Training Packages. Rewritten and clarified performance criteria. | 24/Mar/2015 |
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