FNSRTS306 Process customer transactions (Release 1)

$599.00 AUD Price excludes GST

 

Application

This unit describes the skills and knowledge required to process basic financial transactions for customers in a retail financial organisation.

It applies to individuals in frontline customer services roles who use organisational skills and specialised knowledge to perform clerical services, administer financial records and respond to a range of queries.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Mapping Notes Date
Supersedes and is equivalent to FNSRTS306A - Process customer transactions Updated to meet Standards for Training Packages  25/Mar/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation

 

For more information please contact us on sarah@rtomaterials.com.au