This unit describes the skills and knowledge required to process basic financial transactions for customers in a retail financial organisation.
It applies to individuals in frontline customer services roles who use organisational skills and specialised knowledge to perform clerical services, administer financial records and respond to a range of queries.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Mapping | Notes | Date |
---|---|---|
Supersedes and is equivalent to FNSRTS306A - Process customer transactions | Updated to meet Standards for Training Packages | 25/Mar/2015 |
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