SITHACS005E Provide porter services (Release 1) e-learning package

$499 AUD Price excludes GST


This unit describes the performance outcomes, skills and knowledge required to provide porter services in commercial accommodation establishments. It requires the ability to check and plan for daily arrivals, assist guests with luggage, and provide ancillary services for guests.

The unit applies to frontline service personnel in commercial accommodation venues. Porter services are usually associated with dedicated bell desk or concierge roles in larger venues. In smaller venues, reception or other staff provide these services. People working under supervision undertake this function, though the unit may also be relevant to owner-operators of small businesses.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.


Mapping Notes Date
Supersedes and is equivalent to SITHACS204 - Provide porter services • Equivalent •Unit updated to meet the Standards for Training Packages.  02/Mar/2016


Contains the following documents

  • SCORM file
  • Moodle backup file


What can you do with our e-learning package?

With our fantastic value e-learning package, you get two options for the price of one!

With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.

With the Moodle backup file, you can upload our courses – fully formatted and sequenced – into any Moodle-based LMS. All of the work has been done for you, and activities have been added too. You can then edit and add to them as you wish in your own LMS. 

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