This unit describes the performance outcomes, skills and knowledge required to coordinate a group of customers. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.
The unit can apply to any situation where a guide or tour manager is involved in delivering a tour or activity to a group of customers.
This could include tours of single sites or tours that include multiple products and sites. The unit is relevant in the cultural industries where group tours or activities take place in a museum, gallery, library, performing arts centre or zoo; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes.
Leading tour groups requires organisational and communication skills and guides who perform this function operate independently or with limited guidance from others.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTGDE004 - Lead tour groups | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
| Supersedes SITTGDE004A - Lead tour groups | Element 3 on managing conflict removed to reduce duplication with other units. | 17/Jan/2013 |
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