This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice for Australian destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop, update a general destination knowledge base.
Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.
Domestic destinations and products can include any sold by any tourism organisation.Travel and tourism operators within Australia such as retailers, tour wholesalers and inbound tour operators would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region.
The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, retail travel consultants, corporate consultants, tour operations coordinators, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, reservations sales agents.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTTSL004 - Provide advice on Australian destinations | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
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