This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.
The product can include any international or domestic product sold by any tourism, hospitality or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff.
It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers and operations coordinators. Some larger organisations support a documentation department staffed by industry entry-level documentation officers who may require more supervision.
| Mapping | Notes | Date |
|---|---|---|
| Is superseded by and equivalent to SITTTSL009 - Process travel-related documentation | •Equivalent • Unit updated to meet the Standards for Training Packages. | 02/Mar/2016 |
| Supersedes and is equivalent to SITTTSL009B - Process travel-related documentation | Prerequisite removed. | 17/Jan/2013 |
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