SITXCCS101 Provide information and assistance (Release 1) (SUPERSEDED BY SITXCCS001)

$599.00 AUD Price excludes GST

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities and services.

 

Application of the Unit

This unit applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts. Provision of information and assistance is often face-to-face but may be by telephone or other remote mechanism. Customer service personnel working under supervision undertake this function, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work, e.g. animal handlers in a zoo or technicians in a theatre.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCCS001 - Provide customer information and assistance • Equivalent • Unit updated to meet the Standards for Training Packages. • Title changed.  02/Mar/2016

 

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au