SITXCCS401 Enhance the customer service experience (Release 1) (SUPERSEDED BY SITXCCS007)

$599.00 AUD Price excludes GST

 

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.

 

Application of the Unit

This unit applies to all tourism, travel, hospitality and event sectors.

It applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. This includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.

 

Mapping Notes Date
Is superseded by and equivalent to SITXCCS007 - Enhance customer service experiences • Equivalent • Unit updated to meet the Standards for Training Packages.  02/Mar/2016

 

Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au