RTO Materials

RTO Materials Ltd (“We”) are committed to protecting and respecting your privacy when you use our website at https://www.rtomaterials.com.au/ (“Website”).

Please read this Privacy Policy together with our Cookie Policy with care and consideration before you use the Website. If you do not accept the Privacy Policy then please do not use the Website. This Privacy Policy supplements other notices and is not intended to override them.

This Privacy Policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If we ask you to provide certain information by which you can be identified as using this Website, then you can be assured that it will be used only in accordance with this Privacy Policy.

In providing you access to the Website, you agree to observe all terms and conditions documented in this Privacy Policy, as well as any other specific terms and conditions for content or functionality that may be provided on the Website.

This Website is not intended for children and we do not knowingly collect data relating to children.

If you have any questions or queries as to how we protect your privacy then please contact us at sales@rtomaterials.com.au.

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This Privacy Policy was updated on: 30th April 2023.


RTO Materials Ltd is the controller and the DPO responsible for your personal data is David Wilson.

The controller is responsible for the keeping and use of your personal information.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Our company number is 129773C and our registered office address is:

RTO Materials Ltd
3rd Floor West,
Quay House,
South Quay,
Isle of Man

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

When you use our Website you will need to provide us with personal information such as:

  • Contact information: full name, address, contact number, email address.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Data collected by us

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.



Type of data


Lawful basis


To register you as a new customer/client


We will use your name and contact details to fulfil our services to you. This information is shared with our expert service providers who we may instruct in relation to this. We will always ask for your consent before you are contacted for marketing purposes.

Performance of a contract with you


Send to you service messages

We will use your details to send you information regarding your engagement of our services and what that will entail.

Performance of a contract with you

Send to you information about our services and any promotions that we may offer

We do this to keep you up-to-date with what services we provide and of any promotional offers that we have. This will only be sent with your consent. You will have the option to unsubscribe at any time.

Your consent will always be obtained prior to sending.

To enable you to complete a survey based on your experiences of our service

We use the information you provide us to improve our service for you and future clients of the business.

Our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

Taking payment for our services

We use your payment information to complete the payment of your transaction with us.

Performance of a contract with you.

To make suggestions and recommendations to you about goods or services that may be of interest to you

We use the information that you provide us to be able to suggest other services that may benefit you.

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

When do we share your personal data?

So that we can provide you with our services, some of your personal data is shared with certain third parties.

We do not sell any of your personal data to any third party. We will only send to third parties the personal data that is necessary for the purposes that it is required. We require all third parties to respect the security of your personal data and to treat such in accordance with governing law. We do not allow third party service providers to use your personal data for their own purposes and only permit them to process personal data for the specified purpose and in accordance with our instructions.

We share your data with the third parties set out below in order to perform our contract with you:

  • None currently listed

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your legal rights

You have a number of rights under data protection laws in relation to your personal data laws; these are summarised below:

• You have the right to request access to your personal data;

• You have the right to request correction of your personal data;

• You have the right to request erasure of your personal data;

• You have the right to object to processing of your personal data;

• You have the right to request restriction of processing your personal data;

• You have the right to request transfer of your personal data;

• You have the right to right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

For further information on cookies and our marketing activities please view our Cookies Policy.